Master Service Agreement

Get Call Back

Our Expert Will Call You Back


What is an MSA contract and what does it do?

At its most basic, an MSA is a contract between two or more parties that establishes what terms and conditions will govern all current and future activities and responsibilities. MSAs are useful because they allow the parties to plan for the future while also speeding up the ratification of future agreements. That’s because MSAs create a contract framework that establishes the foundation for all future actions. 

Even better, an MSA allows for modifications as circumstances evolve by addressing only the specific deal at hand but maintaining the basic tenets that will govern all future contracts.

The MSA should include several key components

  • Confidentiality: The parties to the agreement can agree they will not share any company secrets with outside parties
  • Delivery/installation:State when a product will ship and who will be responsible for setting up the first shipment.
  • Dispute resolution:A master services agreement should outline how the parties will resolve a conflict should issues arise.
  • Escrow:If either party is placing money in a trust, you should use the MSA to explain the circumstances that will allow the other party to earn that money.
  • Geographic location and government requirement:Parties should agree upon where employees will do the job. Deciding where to work on a project has implications for city, state, and federal taxes.
  • Insurance:Agree ahead of time on how you will handle insurance expenses and coverage.
  • Intellectual property: The MSA can cover intellectual property rights. The parties can decide how they will handle regulation and ownership of things such as patents and other intellectual property. In some cases, the client will get all intellectual property, while in other cases, the vendor provides perpetual rights but keeps their own intellectual property and patents
  • Liability:This contract should list which party is responsible in the event of a lawsuit should an incident occur. The master services agreement should state the party that will assume the risk.
  • Out clauses/causes for termination of the agreement:Businesses do split up, so the MSA should detail how the parties would handle this.
  • Project management: State who is in charge. Your project could easily go wrong if neither side decides who should be managing different aspects of the project.
  • Requirements for delivery:Detail who will deliver what and when these deliverables are due.
  • Security:Parties should agree on who will handle and pay for security to protect the product or project.
  • Standards for work:Define what each party considers acceptable work. When one party does not live up to work standards, it creates a common source of conflict, so clear expectations included in the MSA can help avoid future disputes.
  • Tax responsibilities:The business must decide how they will divide tax expenses and responsibilities.
  • Terms of payment:The MSA should state the estimated cost of a project along with the payment schedule. Include the projected cost as well as who is paying, when they will pay, how often they will pay, and how long payments will continue.
  • Third parties:If your project requires the involvement of more than the two parties that are creating the MSA, you should state in the MSA how the rest of the agreement applies to any third party.
  • Venue of law:A master services agreement should identify the location where a legal resolution will occur, for example, arbitration, a specific state, or federal court.

Warranties: Parties can use the MSA to agree upon scope and coverage of warranty.

Why do you need a master service agreement?

Many smaller companies use cut-and-paste clauses or contractual templates when they need quickly transition from one agreement to the next. A spontaneous possibility for collaboration could arise, or a potential client might demand to see a non-standard service right away. Businesses are not required to deal with any issues resulting from poorly written contracts when implementing an MSA.


  • Protection for both parties:Even though you are not going through a typical contract negotiation, the MSA still puts an agreement in place. If a dispute happens, the agreement will decide who is at fault. It’s easy to check a master services agreement, which makes the two parties less likely to take a dispute to court, again saving money and time.

A Master Service Agreement outlines the liabilities that each company accepts to safeguard the parties. Additionally, it will decide who will be in control of each group for the duration of the project. While a Master Service Agreement is designed to be flexible, it should also be specific enough to provide clarity and protect both parties’ interests.

  • Risk allocation is a further consideration. A Memorandum of Understanding signed between companies may affect already-existing contracts. Insurance contracts are very significant.
  • Faster process than standard contract negotiations:When businesses spend time creating a contract, it is often a lengthy and expensive process. Coming to a quicker deal is in both parties’ best interests. A master services agreement allows you to agree to the main points, thus speeding up the process of negotiating. It’s possible to write a thorough master services agreement in a few weeks or even days, which is significantly faster than most contract negotiations.
  • An MSA streamlines the dispute resolution process. The parties can quickly ascertain who is at fault because they are already acquainted with the terms.
  • Blueprint for future agreement: If you like the master services agreement you create, it is very easy to use as a template for negotiations in the future. Of course, each deal necessitates its own specifics, but you will have a blueprint that allows both parties to focus on important details of the discussion

This means that MSAs help businesses avoid any contractual issues and lower their risk of lawsuits. Companies must evaluate their MSAs and make adjustments as needed because technology, working environments, and markets are continuously changing.

The most common MSA disputes are

Employee injury or death: The parties in an MSA are likely to debate blame for such incidents unless they’re specifically listed in the agreement.

Property damage: This should be clearly addressed in the MSA.

Failure to communicate: This problem happens when one business requests updates, but the other doesn’t respond in a timely manner.

Failure to meet deadlines: Like anything else in the business world, a failure to meet deadlines is cause for disagreement.

Failure to pay as agreed: The only thing worse than missing deadlines is missing payments. This sort of conflict is the quickest way to lead to a dispute.

Performance or service issues: When a product fails to meet expected goals, the parties will blame each other for the failure.

Product defects: A product that breaks down after usage will set back expected revenue.

Unauthorized charges: Similar to payment issues, a slew of surprise charges will cause one party to believe the other is cheating the agreement.

How we can assist?

  • Identifying and addressing legal risks: We can help identify potential legal risks in MSAs, such as liability, indemnification, and warranty issues. We can help ensure that MSAs comply with applicable laws and regulations.
  • Negotiating terms: We can help negotiate MSA terms that are favorable to their clients, such as pricing, payment terms, termination provisions, and intellectual property rights.
  • Drafting agreements: We can draft MSAs that are clear, concise, and comprehensive. We can ensure that the agreement includes all the necessary terms and conditions, including provisions for dispute resolution and governing law.
  • Reviewing contracts: We can review MSAs to ensure that they are legally binding and enforceable. We can identify any potential ambiguities or loopholes that could be exploited.
  • Managing risk: We can help manage risk by ensuring that MSAs include provisions for insurance, indemnification, and limitation of liability.
  • Coordinating with multiple parties: MSAs often involve multiple parties, and We can help coordinate the negotiations and drafting process among the parties involved.

Resolving disputes: We can help resolve disputes that arise from MSAs, including disputes over performance, delivery, and payment.

logo full svg

Get Call Back

Our Expert Will Call You Back